If you need any kind of help at Ticoflores.com you can:

Write to us at info@ticoflores.com or call us at (506) 2397393

You can also enter our section of How to buy or Frequently Ask Questions that follows:

Help Chat

Ticoflores.com offers you the possibility of making online consultation through our CHAT service.

Our Costumer Service Team will provide you with all the required support through the following Messenger addresses:

221352920 at ICQ 
ticoregalos at HOTMAIL (ticoregalos@hotmail.com / MSN Messenger) 
ticoregalos at YAHOO (ticoregalos@yahoo.com / Yahoo Messenger)

And ticoregalos at SKYPE

These emails addresses are only use as online support tools. In consequence, if you wish to contact us by email, write us at info@ticoflores.com .

Frequently Ask Questions

Navigation and Shopping Process.

How do I send anonymous presents?
When you wish to keep your identity in secret you should only leave in blank the question “To”: that appears in the Shopping Order format.

How do I find the present that I'm looking for?
To select the present of your preference you can navigate through our “Search Engine”, our section of “Occasions”, of “Promotions” or “By Price”.

Do I have to register to buy?
Register at Ticoflores.com is part of the process that you should do in order to buy. At any case, the time that it will take you is short and the advantages are multiple. Among theme you will obtain a discount coupon that you may apply to the purchase of any of our products.

What happens after I place an order?
You will receive an email confirmation once your order has been registered at Ticoflores.com. This email will contain the details of your purchase and the exact amount.

Can I buy from any part around the world? 
Yes. You can buy through Internet from any part around the world, to be sent to Costa Rica. You may also buy by phone calling us at (506) 2397393 .

Payment Methods

How can I pay?
TicoFlores.com offers you multiple payment methods. You may pay online with any of your Credit Cards (no debit) Visa, Master Card or American Express. Bank transfer or bank deposit in our accounts of Banco Nacional or BAC San José. Or you may also call us and use any of your Credit Cards, Debit Cards or Western Union or Money Gram. .

Is the payment system safe?
TicoFlores.com works with high technology that encrypts the information sent to the bank, which guaranties the confidentiality of the information sent to the bank at the moment of your purchase.

How do I know if my Credit Card was accepted?
Once you Credit Card has been verified and accepted, the system will confirm your order. If your purchase was made through the phone, our team will send you an email or will call you to let you know if your card was accepted or declined.

What happens if my Credit Card declines?
In case your Credit Card is not accepted, you may pay again using another card or another payment method. On the other hand, we recommend you to contact you Bank.

How do I pay with Bank deposit, electronic transfer, Money Gram o Western Union?
To make your payments trough bank deposits, Ticoflores.com offers you different options in two of the most important bank entities in the country:

1) Banco Nacional  
Account type: Cuenta de ahorros en dólares (saving account) 
Account Number: # 200-02-035-505459-0  
Titular de la Cuenta (Beneficiary): Regalos Ticoflores MLK, S.A.

2) Bac San Jose  
Account type: Cuenta de Corriente (checking account) 
Account Number: # 904827482  
Titular de la Cuenta (Beneficiary): Karen Elena Espinoza Peraza

Once you have made your transfer or bank deposit, we will thank you to send us a fax with the deposit receipt to the following phone number (506) 2939812 / (506) 2939817 and an email to the following address: pedido@ticoflores.com . In both cases you should specify the following information:

a) Bank entity where you made the deposit  
b) Account number where you made the deposit  
c) Date when you made the deposit  
d) Exact amount for which the deposit was made  
f) Order number (you will receive it at you email)

Money delivery by Money Gram or Western Union:

You should make your delivery to the name of: Karen Elena Espinoza Peraza.

Once you send the money, we will thank you to send us a fax with the deposit receipt to the following phone number (506) 2939812 / (506) 2939817 and an email to the following address: pedido@ticoflores.com with the following information:

• Deposit receipt number.

• Complete name of the remittent.

• Place from where the delivery was made.

• Amount of the payment.

Once the information has being confirmed, our team will process your order.

Does the price include the Sales Tax?
Yes. It is included.

May I receive a bill for my purchase?
TicoFlores.com does not give a bill at the time of the delivery since it is a website intended to the purchase of flowers and presents to thirds. So, if you wish to receive the bill of your purchase, you should only email us to the following address: pedido@ticoflores.com and indicate us: 
1) The name of the person that you wish the bill is made 
2) Your order number  
3) The address where you wish to receive your bill

Shipping

How much are shipping charges?
The shipping charges for the delivery of flower bouquets depend on the delivery zone. If you wish to know the prices, click here. The shipping charge for the rest of the products is 1500 colones.

How much time does it take to deliver my order?

The flower bouquets can be delivered the same day. All the other products that are offer in our site, cannot be deliver until the next working day. If you wish to know more about our Delivery Politics, click here.

What if my product was not delivered on time?
You should notify us as soon as possible, within 72 hours to the following address: pedido@ticoflores.com

How are the products packaged?
Our packages guarantee the freshness of our products. The flowers are packaged uniquely depending on the arrangement, and the rest of the products are wrapped properly depending on the design of it. All the presents come with a personal message

Do you deliver internationally?
In the meantime, we can only deliver in Costa Rica.

Return Policy

May I cancel an order once it has being sent to Ticoflores.com?
The orders that we have received can only be cancel when the product has not being deliver. To do so, you should email us at pedido@ticoflores.com indicating your order number and the reason of cancellation. Please, write CANCELLATION in the subject of the email. In the cases in which the cancellation of the order is justify, we will return you the amount of money paid.

May I return a product?
We will only allow the return of a defective product or those products that differ from the one that you bought. If you wish to know more about our return policy, click here. 

Are your products guarantee?
All our products are guarantee for fabrication defects. In case of any defect, you should contact us emailing us to the following address: pedido@ticoflores.com and explaining your problem.

Discount Coupons, Gift Certificates and Promotions

How can I use my discount coupons?
To use your coupon, you should only enter its code in the blank show at the page “Purchase Receipt” at the end of your order and press “Apply it” before processing your order. 


How many coupons may I use each time I buy?
You may only use one coupon at a time.

May I use my coupons with any other promotion?
The discount coupons may be use in addition to any promotion that is available in any of our products.

Are there any restrictions with the discount coupons?
The discount coupons are untransferable, and they expire at a certain time of the year .

Are there any restrictions with the gifts certificates?
The gift certificates cannot be use in addition to any promotion or discount coupons. The certificates are unstransferable.

Which restrictions are there with the promotions?
The promotions are limited to each particular case, and are restricted to a limited amount of time or to the products that it is applied. The promotions are limited to time and availability.

What do I have to do to receive promotions from Ticoflores.com?
To receive our promotions information, you should select the option of “Promotional Information” at the moment that you register. If you haven't register yet, click here.

Mi Account

What should I do to deactivate the mailing lists addresses of Ticoflores.com?
All you have to do, is request us –via email- the deactivation of the mailing list that you wish to the following address: listadecorreos@ticoflores.com . You have to email us from the email that you wish to deactivate.

What if I forgot my password?
In the section “Sign In” click at the question for your password. You may also click here.

Is my information confidential?
All the information that you provide us is handled with our best confidentially.

Is it possible that a two person register with the same email?
The email is our mechanism to identify our clients. In consequence, a same email may not be share by another client. .

Additional Questions

If this section didn't answer your questions, you may email us at info@ticoflores.com or call us at (506) 2939812 / (506) 2939817. and we will happy to help you.